Shipping & Returns

Shipping

All orders will be dispatched once payment confirmation has been received from our accounts manager. Orders on Account will be dispatched
as soon as the goods are ready to ship.
We endeavor to have our orders shipped as soon as possible but in todays' world we can have delays with stock, staff absences and freight delays.

 

Key time frames for packing your order:

Smaller Items: Australia Post or courier approx 4 days (usually approx 3 days)

Pick Up: Customer Pick Up from Kunda Park shop approx 4 days (usually 3-4 days)

Collection is either forklift or self loading

Collection times are Mon-Thur: 8:30am - 5:00pm, Fri: 8:30am - 1:30pm, Sat 8:30am - 12.00pm

Please Wait For Your Invoice To Be Emailed Before Collection.

Pallets And Large Carrier Shipments: Carriers organised by Clay Shed: up to 10 business days (usually less).

Carrier organised by Customer: up to 10 business days (usually less) - Please email Consignment Notes to theclayshed4556@gmail.com 

Deliveries occur between Monday to Friday 9am to 5pm excluding Public holidays (subject to the carriers terms and conditions).

 

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.
All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.
In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or
instruction for arranging re-delivery.
Local couriers may charge a re-delivery fee in some circumstances where the customer is not at the delivery address and cannot be contacted, these costs will be charged to the customer.
Tracking details are provided via email or sms in regard to all shipments.

 

Shipping Delays:
Many freight companies are experiencing shipping delays due to high volumes and staffing issues.
Please be patient and check your tracking online.
Should you only receive part delivery or the tracking says you have received your goods but you have not, please email theclayshed4556@gmail.com for assistance.
Receiving Your Goods
Please DO NOT ask the carrier to take away your pallet, disposal of the pallet is your responsibility.
DO NOT ask the carrier to hand unload your goods, unless this has been clearly charged to you on your invoice - the carrier may accept your request
but they WILL charge us an additional fee which we WILL pass on to you.

 

Returns And Refund Policy

 

As a valued customer of The Clay Shed we understand that under certain circumstances we need to accept returns of product for various
reasons.

ACCC guidelines require products sold in Australia are:
-acceptable quality
-fit for the purpose for which it is commonly used
-safe, durable and free from defects
We are also aware that some goods shipped to customers can arrive damaged and require replacement.
Some of these issues may not be immediately visible upon purchase.
With this document we hope to address any issues that may arise and assist you to request any refund or replacement in an efficient manner and
provide a prompt solution.

 

Returns, Refunds and Exchanges:

Refunds, Returns or Exchanges may not be considered or will attract a re-stocking fee in the following circumstances:
-change of mind
-you purchased the incorrect product for your use
-you found it cheaper somewhere else
-you did not like the purchase
-misused a product in any way that caused the problem
-you found you had no use for it
-an extended period of time has elapsed since your purchase

Please ensure you are confident in your purchase as any such returns are subject to a 10% restocking fee.

Such returns, if accepted, may be exchanged for other products or you may elect to receive store credit.

The Clay Shed does not have to give a refund or replacement for any of the above listed reasons.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

 

Shop Purchases / Orders collected from Warehouse:
Please check all items at time of purchase for any visible defects, our friendly team do check boxed items and endeavor to provide you with goods free from defect, should you notice a defective item in the shop, please report it to our team and we will remove from the shelf.

Orders Dispatched via Courier/Australia Post:
Our staff are experts in packing your items with utmost care and consideration, but sometimes even the most professionally packed items can arrive damaged. We ask that you unpack your items as soon as possible after receipt and inspect for damage.
If anything has arrived damaged, please take photos and email them to theclayshed4556@gmail.com 
We ask that these reports be made within 7 days of delivery as in some cases we can reclaim the cost from the freight company if our claim is made in a timely manner.
In some cases we may ask you to return the items and will reimburse you for postage/freight.

On other occasions we may simply ask you to toss the items in the bin or allow you to keep them as well as replace the product, these options will be at the discretion of The Clay Shed and is dependent upon the product and circumstances.

Packaging
Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product or box.
The return of goods considered by the consumer to be defective is subject to testing by the manufacturer to determine if the goods are in fact defective and offer a credit or exchange of goods if applicable.
No refunds or exchange is available on Discounted items unless they are deemed faulty by the manufacturer.

 

Items Covered by a Manufacturers Warranty:
Electrical and a few other items purchased from The Clay Shed are covered by the manufacturers warranty and we will assist you to remedy
any warranty claims with the manufacturer.
These warranties are back to base warranties, meaning the customer is required to return the goods to the place of purchase for warranty evaluation purposes.
We then liaise with the manufacturer to determine what course of action needs to be taken under the warranty. We are governed by the manufacturer and ACCC guidelines on what must occur to make a claim under warranty – we endeavor to follow up with the manufacturer promptly and request the most efficient and effective resolution for our customer.
The Clay Shed cannot simply replace the item immediately nor repair the item on the manufacturers behalf, we ask for your patience when assisting
you to determine if a major or minor fault exists and what the manufacturer allows us to do and what remedy they offer – please be assured we will work toward the best outcome for you as our valued customer.
In order to achieve the best outcome, we ask that you make an appointment to bring back any electrical item with a warranty claim so we may take
down full details of the issues and test the product with you, this will assist us to “be on the same page” with you in addressing the manufacturer with
your claim.

 

How To Complete A Return:

Contact The Clay Shed (with photos if applicable) and advise of your desire to return the item via email at theclayshed4556@gmail.com 
Return the product to The Clay Shed along with proof of purchase.
When the goods are received by The Clay Shed they will be inspected and the appropriate store credit and/or exchange processed.
In the case of goods deemed to be not faulty you will be advised of the decision.
Please Note:
A re-stocking fee may be applied to goods returned, as laid out earlier in this document.
Goods must be returned within 14 days of email communication and confirmation with The Clay Shed.